Cancellation policy

1. Who we are

Valeo's Pizza ("Valeo's," "we," "us," "our") operates an online subscription pizza box service available at shop.valeospizza.com. By placing a subscription order, you agree to these Subscription Terms in addition to our general Terms of Service and Privacy Policy.

2. How subscriptions work

A Valeo's Pizza Subscription is a recurring delivery of frozen pizzas to the address on file in your account. When you start a subscription, you choose:

  • Your cadence — every 2 weeks or every 4 weeks
  • Your box — 4 or 8 handcrafted pizzas per box
  • Your starting ship date

Your account's payment method is automatically charged on each scheduled processing date for the box that's about to ship.

3. Pricing & billing

  • Subscription pricing is shown at checkout and remains the same for as long as your subscription is active without interruption or a price increase is made.
  • We may update standard subscription pricing at any time. In the event of a price increase, an email notification will be sent out to all subscribers. You always have the option to cancel.
  • Applicable sales tax is added based on your shipping address.
  • All charges appear on your bank or card statement as "ZaSnob" or a similar identifier.
  • If a payment fails, we may pause your subscription until a valid payment method is restored. We'll email you when this happens.

4. Skip, pause, change, or cancel — anytime

You can do any of the following from your account at valeosfrozenpizza.com:

  • Skip a delivery — must be done at least 3 days before the scheduled processing date. Skipping is limited to 3 consecutive months.
  • Change your cadence — switch between every 2 or every 4 weeks at any time
  • Pause your subscription — for up to 3 months
  • Update your shipping address or payment method — anytime
  • Cancel your subscription — at any time, in one click, no calls or emails required

Cancellation takes effect immediately for any future scheduled deliveries more than 3 days after cancellation. If a box has already been processed at the time you cancel, that box will still ship and bill normally — we are unable to recall orders with less than 3 days notice.

5. Promotional codes & introductory offers

Promotional codes are subject to these rules unless the specific offer terms say otherwise:

  • Limit one promotional code per customer
  • Codes cannot be combined with other promotions or discounts
  • Codes are non-transferable, have no cash value, and cannot be redeemed for cash
  • New-subscriber promotions apply only to customers who have not previously held an active Valeo's Pizza Subscription
  • Promotions tied to a subscription apply only while the subscription remains continuously active. If the subscription is cancelled or lapses for any reason, the promotional rate ends and resubscribing later does not restore it.
  • We reserve the right to modify or end any promotion at any time. Subscribers already enrolled at the time of a change keep the promotional rate per the offer terms in effect when they enrolled, as long as their subscription remains active.

6. Account responsibilities

You're responsible for:

  • Keeping your shipping address, email, and phone number current in your account
  • Keeping a valid payment method on file
  • Receiving deliveries or arranging for someone to receive them
  • Storing the pizzas properly upon delivery (transfer to freezer within one hour for best quality)

Boxes left outside unattended for extended periods in extreme heat or extreme cold may not qualify for replacement if quality is affected by post-delivery exposure. We recommend selecting a delivery address where someone is reliably available, or scheduling delivery for a day you'll be home.

7. Communications

By starting a subscription, you agree to receive transactional emails from Valeo's Pizza related to your account, orders, shipments, and subscription status.

Marketing communications are separate and require a separate opt-in. You can unsubscribe from marketing emails at any time using the link at the bottom of any marketing email. Unsubscribing from marketing does not affect your ability to receive transactional emails about your active subscription.

8. Changes to these terms

We may update these Subscription Terms from time to time. Material changes that affect existing subscribers will be communicated by email at least 1 day before they take effect. Your continued use of the subscription after a change takes effect constitutes acceptance of the updated terms. If you don't agree to a change, you can cancel before it takes effect